Lineage 2M
1. General
Principles
① This
operation policy is applied to the game services for Lineage2M .
② The
operation policy supplements the terms and conditions and contains the
company's service operation standards and matters for which users should be
aware while using the service, such as effectiveness of users' violations of
the terms and conditions (hereinafter referred to as "restrictions"),
appeals to restrictions and restore policy.
③ The
company shall change its operation policy from time to time to provide better
services and can notify users of the changes easily (by website notice, e-mail
notification, in-service note, push message, fanpage etc.).
2. Restrictions/Report,
Appeals and Customer Support
① If
a member becomes aware of another member's violation of terms and conditions or
operation policy, or is damaged by it, then they may report the details to the
company.
(1) The
guidelines for restrictions/report procedures for violations of the terms and
conditions are as follows.
Violation
of terms and
conditions → (report) → investigation → (pre-notice) → restrictions → appeal → notification
of the results of the appeal
② The
investigation may take some time after reporting, and in some cases,
re-investigation may take place.
③ Related
accounts may be temporarily restricted while investigating the issues that have
been reported.
④ Members
can raise various inquiries, requests, suggestions, and appeals related to
restrictions, Lineage2M game services, compromised account,
reporting of defective users, etc., through "Report" on the website.
(1) The
methods for reporting, inquiring, and raising appeals are as follows:
Users
can raise various inquiries, requests, suggestions, and appeals related to
their accounts, including Lineage2M game services through
"Inquiry" on the website.
⑤ If
a member's appeal is deemed reasonable, then the company immediately lifts the
restrictions applied to the member and restores the adjusted items.
⑥ Report
and investigation of damage from the "compromised account" can be
made up to 15 days including the date the damage occurred by "compromised
account”.
⑦ Appeals
can be made within 15 days from the date of restrictions.
3. Lineage2M
Operation Standards and Special Policy
① The
company makes its best efforts to prevent acts that violate the terms and
conditions or operation policy, and to provide smooth game services to its
users.
② The
company safely handles members' personal information and credit information as
prescribed by laws and regulations and personal information processing
policies. The company's executives, employees and administrators do not request
or disclose the member's personal information, account information, or
password, except as prescribed by the terms and conditions and personal
information processing policies.
③ The
company receives reports of bugs and errors occurring in game services through
customer support and community sites and strives to deal with them quickly.
④ The
company shall request the authentication of account, when necessary, to protect
the members' accounts and stabilize the game services.
⑤ The
company's executives, employees and administrators may give limited answers or
may not give answers to updates, development directions, and other content that
cannot be disclosed due to the nature of the game.
4. Naming
Policy
①
Naming Cases
(1) Character in the game (character's name).
(2) Login account (account name).
(3) Your faction in the game.
(4) Other allowed naming contents.
② Naming Rules
(1) Do not name any names that are related to
or make others think of the names of great people, government leaders at all
levels, heroes in history.
(2) Do not name any names that are related to
events or content that is reactionary, anti-religious, pornographic,
advertising or against local customs and culture.
(3) Do not name any names that are offensive or
provocative to others in any form.
(4) Do not name any names that are disruptive
or discredit the Product or the publishing company.
(5) It is strictly forbidden to set any name
that can make others misunderstand or associate that name (ie the character or
clan that owns that name) with members of the company or the company itself.
(6) Do not set any name that refers or implies
to private parts of the body.
(7) Do
not set any name that goes against local customs or cultural traditions. Any
person who violates will have their character, account deleted or their clan
dissolved. In more serious cases, the violator's account may be locked and any
complaints or compensation claims in this case will be denied.
(8)
Do not name any name that advertises services that are not provided by the
publising company.
5. Restrictions
Policy
① The
types of restrictions are as follows:
(1) Permanent
restriction on the use of integrated accounts: It is a restriction that
permanently restricts the use of all games and related services provided by the
company.
(2) Permanent
restriction on the use of games: It is a restriction that permanently
restricts the use of Lineage2M games and related services.
(3) Restriction
on the game period: It is a restriction that restricts the use
of Lineage2M games and related services for a certain period of
time.
(4) Warning:
Temporarily imposed restrictions such as temporary restrictions on access to
games, chat bans, behavior restrictions, forced change of character names,
GM/CM caution, and recommendations.
(5) Adjustment
of items, etc.: It is a restriction that deletes character information, items,
and paid content related to violations of the terms and conditions or changes
the quantity and nature.
(6) IP
Blocking: It is a restriction that restricts access to games or services on a
specific IP.
② If
the company imposes restrictions under Paragraph (1), then it can retrieve or
adjust profits (items, experiences, etc.) related to violations of terms and
conditions, and for violations of terms and conditions that are difficult to
calculate related profits, such as bug abuse and illegal use of programs, the
company can initialize game usage information or restrict the use and access
environment of some content.
③ All
liability for violations of the terms and conditions arising from compromised
account or account sharing due to reasons attributable to members shall be
borne by the parties to the violation of the terms and conditions and the name
of the account, and restrictions may apply to both accounts.
④ If
two or more violations of the terms and conditions are confirmed at the same
time, then the company may impose restrictions on each act simultaneously.
⑤ The
company may also apply restrictions on members who have processed or conspired
with another member's violations of the terms and conditions, or a member who
has helped or made unfair gains thereof.
⑥ If
another member acquires an item obtained by violating the terms and conditions
even though they are aware of the circumstances, or if they acquire it free of
charge without knowing the circumstances, then the company can retrieve the
relevant item.
⑦ For
the reasons for restrictions and the content of restrictions, the restrictions
standard table under Article 6 shall be followed. However, even if the reasons
for restrictions set by the restrictions standard table occur, restrictions may
not be imposed or may be imposed weaker than the restrictions standard table
prescribes, considering the specific situation at the time of the violation of
the terms and conditions or the degree of impact on the service.
⑧ Even
if it is not listed in the restrictions standard table under Article 6,
restrictions may be applied depending on the severity of the violation of the
terms and conditions and related laws.
6. Restrictions
Standard Table
[Restrictions Standard Table]
|
Type |
Details |
1st |
2nd |
3rd |
|
Chat
Spamming |
The
act of interfering with the use of chats and notes by many users by posting
excessive content or repeatedly using the same content through chat windows
and notes. *
If warning restrictions are applied 3 times within 7 days, then the period (3
days) restrictions may be applied. *
Restriction on the use of account may be applied depending on the cumulative
order and severity. |
Warning |
Warning |
Warning |
|
Inappropriate
name |
"inappropriate
names" refers to the act of using the names of each subparagraph of
Article 4 or character names, alliance names, etc. ※ Temporary
character restrictions may proceed in the process of changing the character
name. ※ The
details of the name change due to "Use of unhealthy names" can be
open to public through the official community. ※ If
"inappropriate name" is repeated for the purpose of displeasing
other users, then the restrictions prescribed in "inappropriate
name" may be applied. |
Warning
(including the name change) |
3
days (including the name change) |
7
days (including the name change) |
|
False
report, etc. |
Abuse
of bulletin boards or customer support to interfere with the normal use of
games by other users or interfere with the company's normal operation of
games |
Warning |
3
days |
7
days |
|
Abusive
chat |
"Abusive
chat" refers to the act of using the following expressions: (1)
Expressions that can give discomfort or sexual humiliation to others (2)
Expressions that include insult, slang, advertisement, or sensational content (3)
Expressions that discriminate race or gender (4)
Expressions that are judged to have the purpose of criticizing, insulting, or
defaming a specific person, group, organization, region, religion, etc. (5)
Expressions that impersonate a company, its employees, officials, and
administrators (6)
Expressions that imply an intention to foster an account or exchange items
for cash or in spot (7)
Expressions that are deemed to infringe on a third party's trademark or
copyright or cause damage (8)
Expressions prohibited by the terms and conditions (9)
Expressions which are contrary to other laws and regulations or social norms. If
the damage caused by "Abusive chat" is minor, then
"Warning" may be applied instead of the restriction on the game
period. ※ Second
restrictions may be applied to the first restriction for "Abusive
chat" which targets multiple users or causing serious discomfort to the
other party. |
For
7 days when there are 3 accumulated warnings |
30
days |
90
days |
|
Real-money
transaction attempts |
(1)
An act of attempting or advertising an act under each subparagraph of
"Real-money transaction" (2)
An act of attempting or advertising an act of "account trading" (3)
An act of advertising an act of "Real-money transaction" or a site,
etc. that mediates an "account trading" act ※ If
"Real-money transaction attempts" are repeated for profit, then
"permanent" restrictions may be applied to the first restriction. ※ If
cumulative restrictions are imposed on "Real-money transaction
attempts" permanent restrictions may be applied. |
3
days |
7
days |
30
days |
|
Gameplay
Interference |
Abuse
of game/operation system to interfere with the normal use of games by other
users ※ If
the damage caused by "Gameplay Interference" is minor, then
"Warning" may be applied instead of "Restriction on the game
period." ※ If
there is a damage to multiple users or a severe damage to a specific user by
the "Gameplay Interference" "Period (90 days)"
restriction can be applied to the first restriction. |
7
days |
30
days |
90
days |
|
Fraud
attempt |
The
act of attempting "fraud" ※ In
the case of "fraud attempt" impersonating an administrator or
company employees, permanent restrictions are available to the first restriction. |
7
days |
30
days |
60
days |
|
Real-money
transaction |
(1)
The act of trading items in a game with cash, real goods/services, or other
game items. (2)
The act of entrusting characters to others in exchange for cash or real goods/services
and fostering them on behalf of others. |
7
days |
30
days |
90
days |
|
Account
trading |
(1)
The act of trading game account or character in an account with cash, real
goods/services, or other game items. |
7
days |
30
days |
90
days |
|
Speculative
Act |
(1)
The act of determining gains and losses by accidentally betting items, etc.,
giving property benefits to a specific person and giving losses to other
participants (2)
The act of helping or advertising the act prescribed in (1) |
7
days |
30
days |
90
days |
|
Interference
of the game operations |
(1)
The act of impersonating a company, its employees, officials, and
administrators (2)
Spreading false information, causing confusion to other users through other
illegal means, and interfering with the company's game operation. |
30
days |
90
days |
Permanent |
|
Compromised
account |
The
act of accessing another user's account without permission and act of helping
or using it in any way to benefit from it -> then the culprit’s account
shall be restricted |
Permanent |
|
|
|
Fraud |
An
act of deceiving another user and taking unfair advantage in the game |
Permanent |
|
|
|
Leakage
of privacy information |
In
the case where the personal information of another member is distributed
without consent |
Permanent |
|
|
|
Commercial
spam |
The
act of using game services for advertising purposes other than the original
purpose of game services, such as for-profit, sales, advertisement, and
promotion |
Permanent |
|
|
|
Compromised
accounts (False
entry and use of personal information) |
The
act of continuously using identification information by a false entry in
account information, or using without modifying the changed information ※ In
the case when the account is restricted due to the registration of
information by another person, the account can be lifted from restriction
after going through the identity verification procedure. |
Permanent |
|
|
|
Compromised
accounts (Identity
theft) |
The
act of creating an account using another person's personal information. |
Integration |
|
|
|
Fraudulent
transactions |
The
act of paying for a paid service by using another person's payment method
without permission |
Integration |
|
|
|
Bug/System
vulnerability abuse |
(1)
An act of benefiting from an error in a game or service or causing damage to
others (2)
An act that affects a game balance or system by using an error in a game or
service ※ Even
if there is no intention, it is possible to "adjust the items,
etc." such as deleting related items and adjusting experience points. |
Integration |
|
|
|
Using
unapproved third-party program |
(1)
The act of producing, using, and distributing computer programs or devices
(hereinafter referred to as "unapproved third-party program") that
neutralize technological protection measures for game services or interfere
with normal operation (2)
The act of adapting a program provided by the company in connection with the
game program or game services or abnormally using the modified program (3)
The act of spreading, distributing, or arranging unapproved third-party
programs themselves or their usage to a specific person or an unspecified
number of people |
Integration |
|
|
|
Gold
Farming/Workshop |
(1)
The act of using games with multiple accounts or organizationally and
collectively for-profit purposes (2)
The act of unfairly acquiring items through "use of unapproved
third-party programs" or "speculative act" with multiple
accounts, or moving and exchanging them for cash for profit purposes |
Integration |
|
|
|
Open
market refund exploitation |
(1)
In a case where unfair gains are made by exploiting policies and related
processes related to membership, payment, payment cancellation, etc. provided
by an open market business operator (2)
In the case of spreading a method of avoiding or abusing the policies and
related processes of an open market operator |
Integration |
|
|
※ "Integration"
means "permanent restriction on the use of integrated accounts,"
"permanent" means "permanent restrictions on the use of
games," and "period (dates)" means "restriction on the game
period" during that period.
※ Even if it is not listed in the above
restrictions standard table, restrictions may be applied depending on the
severity of the violation of the terms and conditions and related
laws.
※ It can be weighted according to the
cumulative order or severity of restrictions.
7. Policy
for long-term out-of-access account
① For
service improvement and smooth game operation, the company can delete character
information in the account (hereinafter referred to as a "long-term
out-of-access account") that satisfies the following conditions.
(1) More
than 180 days have passed since the last game access date of Lineage2M
(2) The
termination of the period for paid services of Lineage2M
② To
provide a smooth alliance function within the game services, the company may
deprive or transfer the alliance management authority of the monarch character
who satisfies the following conditions at the request of the alliance member.
(1) More
than 30 days have passed since the last game access date of Lineage2M
(2) In
the case of restrictions on the use of games for more than 90 days
③ If
character game information is deleted in a long-term out-of-access account,
then the company shall notify the deletion schedule and content of the game
information in advance through an announcement, official homepage and fanpage.
④ According
to the policies for long-term out-of-access account, deleted characters and
character names cannot be restored.
8. Restore
Policy
① Losses
and changes in game usage information (such as items, game goods, experiences,
achievements, levels, etc.) caused by the company's attributable or technical
errors in game services can be restored to the extent that it does not strain
the game balance if the current technology of the information and communication
service allows you to check records in the game.
② If
the quest cannot be carried out due to a technical error in game services, then
the company will cooperate as much as possible to ensure that the quest is
carried out normally within the scope of the current technology of the information
and communication service. If necessary, quest items can be restored, or
character information can be changed.
③ Members
who wish to recover under Paragraphs (1) or (2) must apply for restoration
through the customer support within 15 days, including the date of loss and
change of game usage information.
④ The
application for restoration under Paragraph (3) must be filed directly by the
name of the account in which the game usage information has been lost or
changed, and proxy application from a third party is not allowed.
⑤ The
company can modify, change, and delete the content of the game services through
patches or updates after prior notice if necessary for the
operation and technology, and recovery is restricted for
modifications, changes, and deletion of member's game usage information caused
thereof. However, if there is a reason falling under the condition to Article
14 (4) of the Terms and Conditions, it shall be notified later. In addition,
paid content can be modified, changed, or deleted if it is deemed necessary for
game planning or operation (game balancing, etc.). In this case, the company
must compensate the members with other items of similar value that can be used
in the game. Members cannot claim compensation for damages related to such
actions by the company.
⑥ Losses
or changes in game usage information in each of the following subparagraphs are
not subject to recovery or compensation for damages.
(1) Damage
caused by the member's negligence or inability to familiarize himself with the
game system, announcements, terms and conditions, and operational policies
(2) Damage
caused by the members' normal use of game services, such as item melting,
reinforcement, manipulation, and store sales, etc.
(3) Any
damage caused by the use of game services in a manner not recognized by the
company, such as item transaction, account transaction, and sharing, etc.
(4) Damage
caused by device change or device initialization
(5) Loss
of alliance level due to the disintegration of alliance
(6) Damage
caused by not accurately checking transaction information such as item name,
price, number, etc. when registering/selling/purchasing an item on the exchange
(7) Damage
caused by problems between members without the intervention of the company,
such as fraud in the game
(8) In
the case where damage such as an compromised account occurred due to the
member's negligence in managing the account
9. Character
Restoration
- Character
that is deleted by mistake can be restored once a year per account.
10. Guest
Account Policy
① Guest accounts belong to the device,
and account information may be lost due to actions such as device loss, factory
initialization, cache and data deletion that may cause the device's data to be
moved, lost, or altered.
② The company cannot help if the guest
account information is lost due to the user's negligence, such as device
change/loss, factory initialization, cache and data deletion, and
synchronization of an OS account
③ The company guides the official community on how to link accounts.